CANCELLATION POLICY  

We get it—sometimes plans change, and so can your mind! At Smartgetz, we’ve made it easy to cancel your order if needed. Our goal is to keep your shopping experience stress-free and flexible.  

Can You Cancel Your Order?  

We move fast to get your fashion favorites to you as quickly as possible. That means cancellations are only allowed before your order is packed or shipped. Once it’s been prepared for dispatch, we won’t be able to stop it.  

Please Note:  

Custom or Personalized Items : These can’t be canceled once we’ve started crafting or tailoring your order.  

Sale or Promo Items:  Some discounted items may have special cancellation conditions. If that’s the case, we’ll mention it at checkout.  

Want to check if your order is still eligible for cancellation? Just log into your account or contact our support team right away. The sooner you reach out, the better the chance we can cancel it in time.  

How to Cancel Your Order  

Canceling your order is super simple. Here’s how you can do it:  

• Sign in to your account on Smartgetz  
• Go to the ‘Order History’ section  
• Select the order you want to cancel  
• Click ‘Cancel Order’ and follow the on-screen steps  

If you run into any issues, don’t worry—our friendly support team is just a message away and happy to help.  

Refund After Cancellation  

If your cancellation is approved, we’ll process a full refund to your original payment method. Refunds usually reflect within a few business days, depending on your bank or payment provider.  

Need Help? We’ve Got You Covered  

Still have questions about canceling your order? Feel free to email us at equiteumwebsolutions@gmail.com—our customer care team is always here to help make your shopping journey as smooth and satisfying as possible.  

Thank you for choosing Smartgetz. We appreciate your trust and are here to keep your fashion experience simple, secure, and worry-free.