REFUND AND RETURNS POLICY
At Smartgetz, we know that sometimes what you ordered might not be the perfect fit or match you hoped for—and that’s absolutely okay. We’re here to make returns easy, quick, and completely stress-free. Your satisfaction is at the heart of everything we do, and we’re committed to ensuring a smooth shopping journey from start to finish.
If something doesn’t work out, you can request a return within 48 hours of receiving your order. Just make sure:
The item is in its original condition—unworn, undamaged, and unwashed.
All tags, invoices, and the original packaging are still intact.
You keep the item safely packaged until you decide to return it.
We design every return process to be as convenient as possible so you never feel stuck with something that doesn’t suit you.
Need to send something back? We’ve kept the steps simple:
Email Us: Contact our support team at equiteumwebsolutions@gmail.com with your order number and reason for return.
Log In: Sign in to your account on Smartgetz, go to your orders, and choose the return option.
Once you initiate the return, our friendly support team will guide you through the next steps and keep you updated until everything is taken care of.
Once we receive the returned item and confirm it meets our return criteria, we’ll process your refund promptly. Here’s what you can expect:
Refunds are typically completed within 5 to 7 business days after we receive the return.
The amount will be credited to your original payment method—whether it’s a card, UPI, or wallet.
We believe in keeping things clear and efficient so you always know what’s happening with your money.
We can only process refunds for items that come back in unused and original condition. If an item shows signs of wear, stains, damage, or alterations, it unfortunately won’t qualify for a refund. We want to ensure quality and fairness for all our customers.
To ensure hygiene and safety, some products are not eligible for return:
Innerwear & Lingerie: For hygiene reasons, these cannot be returned or exchanged.
Swimwear & Activewear: Due to their intimate nature and direct skin contact, these are final sale.
Sale & Clearance Items: Products marked down or bought during a sale cannot be returned or refunded.
Please review product descriptions carefully before purchasing any of these categories.
Whether you have a question about the return process or just need help with your order, we’re always here for you. Drop us a message at equiteumwebsolutions@gmail.com and our support team will respond as quickly as possible with helpful solutions.
Thank you for choosing Smartgetz for your men’s and women’s fashion needs. Your trust means everything to us, and we’re here to make sure your shopping experience stays smooth, stylish, and worry-free.
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