SHIPPING AND DELIVERY POLICY
At Equiteum Web Solutions Private Limited, we believe that great fashion should reach you without any hassle. From the moment you place your order on Smartgetz to the moment it lands at your doorstep, we strive to make every step smooth, clear, and customer-friendly. By making a purchase, you agree to the following terms to help us serve you better.
We proudly ship to every part of India—from metro cities to small towns—ensuring that your favorite styles reach you no matter where you are. While we currently do not support international shipping, we’re working towards it and hope to serve you globally soon. Stay connected with us for future updates!
We start preparing your order as soon as it’s confirmed.
Processing Time: Most orders are processed within 1–2 business days.
Packaging: Every order is packed carefully to protect your items during transit.
Working Days: We dispatch orders from Monday to Friday, excluding public holidays.
Shipping Notification: Once your parcel is shipped, we’ll send you an email with the tracking details.
Courier Partners: We team up with reliable logistics providers to make sure your order arrives safely and on time.
In rare situations, like order verifications or high demand, there might be a short delay—but we’ll keep you posted throughout.
If you ever have a question or need help during this process, just drop us a message at equiteumwebsolutions@gmail.com. Our support team is happy to assist.
You can expect your order to reach you within 3–8 business days depending on your location. We do our best to meet this timeframe, but sometimes there may be slight delays due to weather, location, or courier-related issues. Don’t worry—our support team will always be available to update you and help track your order if needed.
If the courier can’t deliver your package on the first attempt, they’ll try again up to two more times.
After three failed attempts, the package will return to our warehouse.
You can request the order to be shipped again, but re-delivery fees may apply.
To avoid delays, make sure someone is available at your address to receive the parcel. Double-check that your shipping details are accurate when placing the order—it helps a lot!
If you need to modify your order or address, please get in touch with us as quickly as possible.
We take packaging seriously, but in the rare case your order arrives damaged, please contact us within 48 hours. Include photos so we can review and resolve the issue quickly. If eligible, we’ll replace the item or offer a refund based on the situation.
For lost orders, we work closely with our delivery partners to track and investigate. Your peace of mind is our priority, and we’ll do our best to find the right solution.
Some items—like luxury fabrics, oversized clothing, or special edition collections—require extra care. You’ll find specific handling details on the respective product pages to keep you informed. These orders are packed with added protection to keep them safe during delivery. If you have any concerns about these items, feel free to reach out—we’re here to help.
Questions about your shipment? Whether it’s tracking details, a delay, or a delivery concern, our team is ready to assist. Just email us at equiteumwebsolutions@gmail.com and we’ll get back to you with a helpful response. At Smartgetz, your satisfaction matters, and we’re committed to making every delivery a pleasant experience.
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